How To Conncect To A Domain The Old Fashion Way How Outdated Phone Systems Are Killing Businesses

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How Outdated Phone Systems Are Killing Businesses

Growth in today’s economic environment requires collective communication

Yes, those classic landlines are on the way. In 2017, almost 90% of phone numbers were connected to mobile or internet-enabled devices. And some experts predict that 2020 will be the year that the telephone network will eventually become obsolete. (Frankly, they may not be gone. That. Fast. After all, there are still people out there using analog modems, believe it or not.)

However, even if the network is not satisfactory, many businesses rely on the traditional private branch (PBX) mobile system for day-to-day operations.

Their trust in these systems is reasonable: telephone lines are not easily hacked remotely (although analog cables can still be hacked locally through good old cable connections). Still works when you lose power and they are grounded. Which gives the owner total control. Owners like total control over everything that affects their business, especially things that affect the base.

But the world of work is changing rapidly and for any business to be successful right now, they need a better option, communication.

How old phone systems affect business

Older PBX systems in today’s business environment have some serious limitations. Some factors affect business and as a result:

  • Poor customer service: Voicemail and waiting for a response is the 90’s! In fact, most consumers expect to interact with online businesses, whether it be online ordering, emailing, texting or live chat. If the only way to reach your business is by phone, you are likely to miss an important opportunity to quickly address service issues, retain customers, and increase your reputation.

  • Internal communicationOlder phone systems can be annoying to office workers. Imagine leaving a voicemail about an urgent issue for your boss and not getting a response for hours or days. Relying on outdated technology makes employees feel less productive, which can lead to other problems. According to a 2018 Unisys Corporation study, these frustrated employees are 450% more likely to resign from employees in companies with better technology solutions. Although this study may seem far-fetched, it is possible that the advent of outdated technology is a sign of a bigger problem with the business. However, this questionable study supports the myth that old technology can cause serious problems in the company. So it is worth mentioning. Clearly, updating your system will improve communication for everyone, overcoming recruitment and training of new employees.

  • Less flexibility: As more and more companies switch to remote work, they have found that landline telephony is less flexible than VoIP-based PBX systems. The telephone line system is connected to a specific geographical location and connected to the company’s separate telephone network through telephone hardware (for example, telephone lines, telephone ports, etc.). Therefore, they can not be easily integrated with computer programs, SMS and MMS, video calling, chat programs and other special functions that require remote work. Easy. Instead, a unified communication system supports all of these devices, making it easy to ride on remote staff.

  • Difficulty in diagnosing remote problems: Diagnosing and troubleshooting with traditional PBX systems requires troubleshooting from the IT department (if you have one) or a technician from the telephone system provider. This process involves testing the connection, evaluating the interior and exterior, and is likely to have problems with equipment on the outside of your building. This means setting a date and time for repairs and at the same time your system still crashing, causing you to lose revenue. On the other hand, to solve problems with cloud-based systems, you have access to full-time tech support that can log into your system and get things back up and running quickly. No need to make an appointment.

  • Difficult to grow: As your business grows, it will be very difficult to expand your old phone system. Usually with every new user you will have to add a lot of new hardware. This hardware is usually proprietary and is likely to be installed by a qualified technician. Network-based telephone systems are much easier to scale.

Why your business needs a joint relationship

As an alternative to your old phone system, it is time to embrace common communication. Generally speaking, this is a comprehensive service that enables all employees in your company to communicate in a way that provides the best business results. Most common communication components are based on Voice over Internet Protocol (VoIP), which gives you the ability to communicate from any location using the same phone number, extension and functionality.

And a special look at the benefits of VoIP PBX over older phones has many advantages. You have the option of using both a mobile phone and a “soft phone”, a computer or mobile device that uses specialized communication software. VoIP PBX also connects to all your business locations, allowing you to respond to messages and requests in a timely manner and easily scale up or down at any time. All in all, VoIP PBX systems move and grow with the ever-changing needs of your business. Your old phone system limits your choice of customer and customer service and ultimately reduces your profits.

Install your Virtual PBX system today

Work with us to introduce cloud-based mobile systems into your day-to-day business operations. Our VoIP PBX system helps you reduce the cost of connecting all your business locations into a single communication domain, sending free SMS from business phones and desktops, and accessing 24/7/365 tech support for free. Fees. Contact us today to discuss your needs and find the best option for your company.

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