Service Did Not Respond In A Timely Fashion Windows 8 Cheap Phones Master Class, 8 Common Questions and How to Answer Them

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Cheap Phones Master Class, 8 Common Questions and How to Answer Them

There is really no reason to overspend on a cell phone. People love great deals and in today’s advanced internet era, they no longer need to feel like they have a limited resource of mobile phone inventory. Hence, those looking to sell such phones turn to eBay where sellers can interact with all those buyers looking for great deals.

If you are an online seller, you need to protect your reputation because you will face a lot of competition.

Sellers should be primarily concerned with maintaining a high DSR (Detailed Seller Rating) as this is what will reflect past customer interactions with you.

A poor DSR will make customers less likely to buy from you. It’s that simple. Thus, you need to give a lot of attention to customers with good customer service.

This will increase your reputation and improve your DSR ratings. How can good customer service be achieved?

For example, shipping items immediately will be one of the best ways to keep customers happy.

And, of course, it is advisable only with high quality merchandise as this will reduce the number of complaints or dissatisfied customers.

You will also need to be prepared to handle customer inquiries about cheap phones.

This can work wonders to improve the perception of your business as a solid company to buy from.

What are some of these common questions and how can you find the answer? Here is a short list:

Question 1: Will this cheap phone work with my phone number?

Solution: This problem is usually caused by the frequencies the phone operates on and requires a little guesswork on your part.

Ask the customer to provide the specific name of the network and plan and then Google the name of that network with the word ‘frequency’ (eg AT&T Frequency) and provide them with the phone model number. This will give the answer almost immediately.

Question 2: Will the TV function work on ….?

Answer: This depends on the region the buyer is from and the phone they are using. First go back to the cheap cell phone product description and see if it is an analog signal receiver, or if it works on DVB-T, ATSC or ISDB-T.

Then Google the television signal frequency among potential cheap mobile customers. This will reveal the answer.

Question 3: Can I install iPhone Apps on this phone?

Answer: If it’s not an iPhone, the answer is no. iPhone apps run on the iOS operating system, just like Android apps run on Android and Window APs run on Windows Mobile. However there are a large number of Java applications out there that have a good chance of running on all budget mobiles that typically run on the Nucleus RTOS.

Question 4: Will this come with minutes/which contract will it work with?

Answer: No, it probably won’t come with minutes but you can use it with any network. If the phone you’re listing is a cheap China mobile then there’s a good chance it’s unlocked and the customer will have to provide their own SIM.

This can actually be marketed as a phone feature because it allows customers to choose who to pay their money to and not lock them into a contract with one phone provider.

Question 5; Does the phone have wifi?

Answer: The answer to this – like most answers – will be found in the phone’s instruction manual or in an online version of the manual found on the manufacturer’s website.

Question 6; How do I put my ringtone on the phone?

Answer: Provided you have your rings then these are the steps to follow.

The first step is to insert it into the phone, which is done by connecting the phone to the computer with a USB cable or removing the mini-SD card or TF card, inserting it into a reader and then inserting it into your computer.

Once that is done it should appear as an external drive and the customer should see a ‘music’ folder where they can insert the ringtone in question.

Once the files are on the phone, they can be selected as ringtones by going to the ‘profile’ menu and selecting ‘edit’ or by going to the ‘settings’ menu and selecting ringtone settings.

Question 6: How can I transfer files to the phone?

Answer: Either connect the phone to the computer with a USB cable or take out the mini-SD card or TF card, insert it into a reader and then insert it into their computer.

Once that is done it should appear as an external drive

Question 7: How can I change the ring?

Answer: Go to the ‘profile’ menu and select ‘edit’ or go to the ‘settings’ menu and select ringtone settings.

Question 8: How can I make the battery last longer?

Answer: You will want to take care of it as much as possible. One of the easiest ways to damage a battery is to expose it to moisture or excessive heat.

Also, frequent use of the battery can damage it. This means you may always want to plug the phone into a wall outlet. And always store the phone in a safe place – preferably an approved case.

Another way to make phones last longer is to reduce the drain on the battery. There are some ways to do it

* Reduces screen time with sleep function

* Turn off Bluetooth when not in use

* Turns off the WiFi function when not in use

* Reducing the overall brightness of the screen

Answering such questions effectively will help your grades.

It is also recommended that you look at other sellers’ listings and see what positive and negative things customers have to say about them.

This will go a long way toward increasing your ability to get the right results on how to get your phone on the phone with eBay and provide outstanding customer service while doing so.

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